Binance Customer Service Reveals New Scam Scheme: User Self-Performs, Fakes "Executive Fraud" to Attempt to Pressure Platform

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**Binance Exposes Staged Scam Targeting Users, Warns of Year-End Fraud Surge** As year-end approaches (Dec 31), fraud activity spikes — and Binance is alerting users to a new, staged scam uncovered this week. Binance customer service rep Sisi revealed the case Tuesday: A user filed a complaint claiming they were scammed by a **purported Binance executive** who promised to resolve their issue but vanished after receiving payment. During its investigation, Binance flagged four critical red flags: - **Simplistic chat**: The alleged Telegram conversation with the "exec" spanned just one page — no details verified, yet the user transferred funds based on "high trust." - **Abnormal transfers**: The initial "scam address" the user provided was **their own wallet** (likely a self-initiated transfer); related records traced to an escrow platform. - **Missing key chats**: The user claimed chats were deleted due to the other party’s privacy mode, only providing screenshots of post-incident follow-up. - **Real/fake account mix**: The account the user questioned was a **genuine Binance executive account** (the exec was unaware, and the account was never compromised). After full verification, Binance confirmed this was a **staged scam**: The user fabricated chat and transfer records to fake an "executive scam," then used a real Binance exec account to sow confusion — aiming to pressure customer service and leverage public opinion against the platform. Binance noted it rarely disclosed similar cases in the past (due to various factors), which inadvertently encouraged illegal activity. Going public now aims to: - Warn users of new scam tactics; - Send a stern message to scammers: Binance will protect user rights, hold accountable anyone forging records, deceiving others, or scapegoating the platform (per law), and will not tolerate such behavior. **Final Reminder from Binance**: It **never** contacts users via unofficial channels, nor asks for transfers to designated addresses or payment of fees.

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