Bitget CEO: The platform’s recent attack was not caused by a key leak, and there is no exact timeline for the resumption of withdrawals.

Bitget CEO Gracy Chen addressed the exchange’s recent attack incident in a public live stream, stating that the platform is preparing to resume user withdrawals but has not yet set an exact timeline. Bitget’s internal and external technical teams are working in parallel to identify the root cause and develop solutions, with the goal of restoring services as quickly as possible. Chen noted that the attack vector in this theft differs from those seen in prior security breaches at some exchanges. According to ongoing investigations, the hacker did not exploit a key leak to launch the attack; instead, they bypassed parts of the system to initiate withdrawals directly through the platform’s systems. She emphasized that a key leak would be the worst-case scenario, but this incident is not related to such a vulnerability. Given that the incident involves multiple cryptocurrencies and blockchain networks, Bitget cannot immediately reopen withdrawals. Withdrawals will only be restored after the exchange confirms all funds are fully secure and implements a more robust handling plan. Chen added that the platform has now completed full loss mitigation, eliminating the risk of further attacks; withdrawals will be reactivated once the security issue is resolved with greater certainty.